Frequently Asked Questions
If we do our own accounting, can Sleek just do the audit?
No, we do not offer audit services
Will the tax team submit all of our tax returns for us?
Yes, Sleek's service covers GST F5 filing, corporate tax return filing, and ECI filing. Note that quarterly GST compliance specifically requires a Xero subscription for Sleek to handle it.
If we use Sleek's accounting support, how does the process actually work day to day?
After onboarding (questionnaire plus an optional bi-weekly onboarding webinar walking through the tools), it's an ongoing cycle: you submit receipts/documents via the app, email, or WhatsApp; the team codes and reconciles the books in Xero; and you receive periodic reports/reviews from there.
Is there a test account we can use to get familiar with the accounting side?
Not offered as a self-serve demo. Please reach out to your Accounting Managers assigned to you should you need help with the systems.
Will the accountant guide us through all of this? It is a lot of information to take in.
Yes, onboarding includes a dedicated walkthrough (the onboarding webinar) plus ongoing support from your account manager to guide you through the tools and process. Do reach out via Zendesk tickets and we will respond to you promptly.
For a single-person company, do I both upload and approve?
Yes, as the sole user/director, you will handle both submitting documents and approving invoices/payments, since there's no separate approver in the loop.
When will I be told who my dedicated accountant and account manager are, and will they reach out to me or do I contact them?
Per Sleek's onboarding process, after the onboarding webinar you get "an introduction to the team who will take care of your accounts " This happens as a defined onboarding step, not something you need to chase.
Is the GST reclaim handled by the Sleek team, or by a separate team?
Yes, claiming of input GST is part of the GST filing process and handled by Sleek tax team
Does the accounting software handle multiple currencies, and how are multi-currency payments managed?
Yes, Accounting software can handle multi-currency payments. Sleek's multi-currency business account supports SGD plus 11 other currencies, letting you hold, receive, and pay out in different currencies without converting everything back to SGD each time. This comes with virtual debit cards and international transfers.
Transactions in foreign currencies are recorded at the exchange rate applicable on the transaction date.
Realised and unrealised foreign exchange gains/losses are tracked and reflected in the accounts.
Your Accounting Manager reconciles these against your multi-currency bank account feed as part of the regular bookkeeping cycle.
Transactions in foreign currencies are recorded at the exchange rate applicable on the transaction date.
Realised and unrealised foreign exchange gains/losses are tracked and reflected in the accounts.
Your Accounting Manager reconciles these against your multi-currency bank account feed as part of the regular bookkeeping cycle.
