Setting Up and Managing Your Sleek Business Account

Updated by Ashwini

Setting Up Your Account

Why Sleek Business Account?
The Sleek Business Account is a free Virtual Account for your company, that allows you to instantly start receiving and sending payments. With this free Sleek Business Account, you can expect to enjoy the privileges of
1. Competitive Foreign Exchanges Rates
2. Free Local Transfer via FAST
3. No Service Fees
4. No Minimum Account Balance

Terms and conditions apply, you may also view our privacy policy and end user agreement via the respective links.
How do I opt in or opt out of the Sleek Business Account?
All our Sleek clients can benefit from a free Sleek Business Account (conditions apply).
Can I use the Sleek Business Account as my primary account?
Definitely! Sleek Business Account allows you to send and receive money both locally and internationally.
What documents do I need to get my business verified for the Sleek Business Account?
None! All documents were previously collected by our team when you incorporated with us.

However, as per the Monetary Authority of Singapore’s requirement, we may need you to submit additional documentation via a seamless process. Should we require any more information for opening your Sleek Business Account, we will send out an email Requesting For Information (RFI) to better understand the nature of your business.
Why do I need to get verified and share my information?
Sleek has partners whom we work closely with, to power the features & functionalities of Sleek Business Account. To do so, we need your consent to share these information. You may view our terms and conditions here.
What are the prerequisites required for me to sign up for Sleek Business Account?
Your company has to subscribe to Sleek services and successfully go through our compliance assessment. We are unable to issue you a Sleek Business Account if your company falls under any of the prohibited jurisdictions and activities. Find out if you are eligible here.

If you have already incorporated with Sleek for other services, you do not need to submit more documents as we have your incorporation documents. Should we need more information, we will send an email Requesting For Information (RFI) to better understand the nature of your business.
How long does it take set up the Sleek Business Account?
All companies incorporated with Sleek will be able to apply for a SBA immediately upon sign up for services.

All companies onboarding as Transfer client will take up to 3-5 business working days to be able to apply for SBA
I am rejected for opening a Sleek Business Account. Does this affect my application with other banks?
No. Sleek Business Account rejection does not affect other bank applications. Other banks have their own prohibited activities and prohibited jurisdictions. If you are rejected by other banks, it is likely that your business falls under the bank's prohibited activities or prohibited jurisdictions.
Is my money in the Sleek Business Account safeguarded?
Yes. Sleek Tech Pte. Ltd. holds a payment license that allows us to handle payments on clients’ behalf, and is regulated by the Monetary Authority of Singapore (Licence No. PS20200521). Your funds are safeguarded by our partners such as DBS Bank. You can refer to the link here.
What is your privacy policy?
You can view our privacy policy here.
Is Sleek a bank?
No, Sleek Tech Pte. Ltd. does not have a bank license. Sleek Tech Pte. Ltd. is a payments provider, holding a payment license that allows us to handle payments on clients’ behalf, and is regulated by the Monetary Authority of Singapore (License No. PS20200521). Your funds are safeguarded by our partners such as DBS Bank. Please refer to this link here.
Is the Sleek Business Account a Multi Currency Account?
Currently, we do not support holding multiple currencies in the Sleek Business Account.
Do you have a comparison chart between the Sleek Business Account and your competitors?
Yes. You can view it here.
Can I connect my Sleek Business Account to Xero?
Currently, we do not offer connections to Xero.

Nevertheless, we do understand the convenience that Xero brings. This is why for Sleek Business Account users who are also subscribed to Sleek accounting services, our accountants have access to your bank statements and will be able to input your transaction details manually in Xero, hence you will not need to submit any bank statement to us.

Accounts and Settings

What is my virtual account number?
Your virtual account number is a 12 digit number that is unique to your company. See here for a step-by-step guide for obtaining your account details.
How do I obtain my account details?
Under "Business Account", click on “Receive money”.
Click on “Within Singapore” to access your account details required to receive local transfers,
Click on “Global” to access your account details required to receive international transfers.

See here for a step-by-step guide.
I need to change my email address/phone number/personal credentials.
Please reach out to customer@sleek.sg.
Who can have access to my Sleek Business Account?
All company directors and the company admin can have access to the Sleek Business Account. Default access will be given to the Main Signee.

For an admin to access the Sleek Business Account, the company director will have to sign a Letter fo Authorization (LOA). Please reach out to businessaccount@sleek.com to request for access. (Please note that each company can only have one admin.)

Standard users have access to view the Sleek Business Account, however, cannot make or initiate transactions in the account. The company director will have to reach out to businessaccount@sleek.com to request access for the standard user.

Secretaries and shareholders will not be granted Sleek Business Account access.

Logging In

I can't log into my Sleek Business Account.
You may have inputted the wrong email address. Please check that the email address inputted has access to the Sleek Business Account.

For an admin to access the Sleek Business Account, the company director will have to sign a Letter Of Authorisation (LOA). Please reach out to businessaccount@sleek.com to request for access. (Please note that each company can only have one admin.)

If the issue remains, please reach out to customer@sleek.sg.
I didn't receive any OTP.
You may not be able to receive your OTP due to an incorrect mobile number. Do ensure that you are using the correct mobile number that is registered with Sleek. You may request to receive OTP via your registered Sleek email address by clicking on "Send OTP via Email" when logging in.

Please reach out to customer@sleek.sg if you wish to change your contact details.
I am blocked from logging in to my Sleek Business Account.
When attempting to login to your Sleek Business Account, please note that users will be blocked for 1 hour should they have keyed in the wrong OTP more than 3 times.

You will receive OTPs via your mobile number registered with Sleek. You may request to receive OTP via your email address registered with Sleek by clicking on "Send OTP via Email" when logging in.

Please reach out to customer@sleek.sg if you wish to change your contact details.

Managing Your Account

How can I request for access to the Sleek Business Account?
Please reach out to businessaccount@sleek.com with the identity of the person that you would like access for Sleek Business Account to be granted. Do note that Sleek Business Account transacting access can only be granted to directors and the company admin. Standard users can only be granted viewer access.

For an admin to access the Sleek Business Account, the company director will have to sign a Letter Of Authorisation (LOA). Please reach out to businessaccount@sleek.com to request for access. (Please note that each company can only have one admin.) If the standard user wishes to have viewer access to the Sleek Business Account, the director will need to reach out to businessaccount@sleek.com to request for access.
How can I remove access of an existing user?
Please reach out to customer@sleek.com with the date this change is to take place and the user to be removed. If there are any supporting documents such as an updated Certificate of Registration, do include them in the email as well.

Statements and Documents

How do I download my account statement?
Access the homepage of your Sleek Business Account. From there you can generate your account statement for any preferred transaction period. Please note that account statement for the current month can only be downloaded on the first day of the following month.

You may refer here for a step-by-step guide on how to generate your account statement.
I have problems downloading my account statement.
1. Ensure that you have filtered to the correct date range.
2. Please note that account statement for the current month can only be downloaded on the first day of the following month.

If the problem persists, please reach out to customer@sleek.sg.

You may refer here for a step-by-step guide on how to generate your account statement.
How can I get an account details document?
Please reach out to businessaccount@sleek.com (from an email address that has been registered with Sleek) stating you require an account details document.

Do take note that we are unable to provide documents with DBS letterheads.
Can you provide me with a DBS letterhead?
No, we are unable to provide you with a DBS letterhead as your account is a Sleek Business Account and not a DBS account.
Can you provide me with a bank certificate?
No, we are unable to provide a bank certificate as Sleek is not a bank.

We can provide a document stating that your company has a virtual account with Sleek Tech Pte. Ltd.
Can you provide me with a Banker's Guarantee (BG)?
No, we are unable to provide a BG as this is issued by a traditional bank. However, we can refer you to our bank partners for you to apply to them for the BG.

Fraud and Complaints

How do I make a complaint?
You may reach out to customer@sleek.sg with the details and we will get back to you.
I may be a victim of fraud of scam.
You may reach out to customer@sleek.sg with screenshots of the transactions that you have not authorised, and we will follow up with you.

Closing Your Account

My account was deactivated.
Please reach out to customer@sleek.sg with the name of the company for which the Sleek Business Account has been wrongly deactivated.
How do I close my Sleek Business Account?
Please reach out to customer@sleek.sg with the name of the company for which the Sleek Business Account is to be closed.

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