Virtual Corporate Debit Card
Functionality
How to apply for a Virtual Debit Card?
Every Sleek Business Account user can apply for the Virtual Debit Card via the Sleek Business Account webpage.
What can I use my Virtual Debit Card for?
You can use your Virtual Debit card for everything ranging from making online payments (Amazon, Meta, PayPal, Apple etc.), local travel platforms such as Grab, Uber, etc.), online shopping platforms (Alibaba, Shopee, etc.) and putting your card on file to make recurring payments.
You may also use your Virtual Debit Card to pay for your Sleek services by putting it on the file.
You may also use your Virtual Debit Card to pay for your Sleek services by putting it on the file.
Is the Sleek Business Account Virtual Debit card a multi-currency card?
While your Sleek Business Account Virtual Debit card is able to pay SGD and foreign currencies(relevant foreign currency charges apply), the purchases will be debitted only from your SGD balance and not the balances of other currencies you may hold in your Sleek Business Account.
Can I get a physical card?
Sleek does not issue physical cards for the Sleek Business Account Virtual Debit Card. This card will only exist virtually.
How do I top up my Virtual Debit Card?
You do not need to top up the virtual debit cards manually, since the virtual debit cards are linked with your SBA. Money will be automatically debited from the SBA balance provided there are sufficient funds.
Can I link my mobile e-Wallet (such as Apple Pay and Google Pay) to the card?
While Google Pay is supported, Apply Pay is not and we are also working towards launching the feature for Apple Pay wallets soon.
How do I review my Virtual Debit Card transaction and card information?
You may review your card transaction and card information via the Sleek Business Account webpage.
Also, you may personalize spending limits, lock or cancel your Virtual Debit Card at any time.
Also, you may personalize spending limits, lock or cancel your Virtual Debit Card at any time.
Card Fees & Charges
Are there any card fees?
No, there are no card fees associated with the Sleek Business Account Virtual Debit Card.
Are there any card charges?
No, there are no charges associated with your card usage.
Note that for foreign currency purchases, foreign currency charges apply.
Note that for foreign currency purchases, foreign currency charges apply.
What are the foreign currency charges?
There are no transaction charges implemented by Sleek for non-SGD payments. However, please note that foreign currency charges will apply for purchases made in a currency other than SGD.
Card Dispute
Why has my card payment been declined?
Payments could be declined for payments such as
- Insufficient funds in SBA.
- Card is frozen.
- Our fraud detection team has blocked the card transaction because we suspicious activity has taken place.
- Input of incorrect card details (Card number, Expiry date and CVV).
For any of the above issues, please contact customer@sleek.com to enquire further.
For payments that have been rejected by the merchant, please contact the merchant to find out why the payment was unsuccessful.
- Insufficient funds in SBA.
- Card is frozen.
- Our fraud detection team has blocked the card transaction because we suspicious activity has taken place.
- Input of incorrect card details (Card number, Expiry date and CVV).
For any of the above issues, please contact customer@sleek.com to enquire further.
For payments that have been rejected by the merchant, please contact the merchant to find out why the payment was unsuccessful.
Why is my card payment still pending?
A pending payment is a payment that has been authorized but is waiting for the merchant's confirmation or reversal.
I would like a refund for something I bought.
In a situation where you are not satisfied with the goods or services you paid for, or you were charged an incorrect amount, please contact the merchant directly to request a full or partial refund.
Do note that point of sale transactions cannot be reversed. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold of funds equal to the estimated purchase amount, for up to seven (7) days.
Do note that point of sale transactions cannot be reversed. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold of funds equal to the estimated purchase amount, for up to seven (7) days.
What do I do with a disputed transaction?
For any disputed transaction, please reach out to businessaccount@sleek.com with the following information;
1. Name, Registered Sleek Email, Virtual Account Number
2. Affected Virtual Debit Card number (last 4 digits)
3. Charge back type
4. Transaction Amount
5. Date of the alleged transaction
6. Dispute reason
7. Any other supporting documents (Screenshot of Sleek Business Account WebApp, etc).
After reaching out to Sleek, we may send a CARDHOLDER'S LETTER OF DISPUTE to you and advise you to fill up the form as soon as possible.
Disputed transactions must be submitted within 90 days from the alleged date of transaction.
1. Name, Registered Sleek Email, Virtual Account Number
2. Affected Virtual Debit Card number (last 4 digits)
3. Charge back type
4. Transaction Amount
5. Date of the alleged transaction
6. Dispute reason
7. Any other supporting documents (Screenshot of Sleek Business Account WebApp, etc).
After reaching out to Sleek, we may send a CARDHOLDER'S LETTER OF DISPUTE to you and advise you to fill up the form as soon as possible.
Disputed transactions must be submitted within 90 days from the alleged date of transaction.
You might also want to visit: Sleek Virtual Corporate Debit Cards User Guide
